Apathy is a Killer
T21 group chief exec, Paul Laville, shares his thoughts on apathy in business. So have a read, if you can be bothered… It’s easy for those of us – consultants, […]
Author Archives: PLaville
Starters for 10: The Art of Asking Questions
T21 Group CEO Paul Laville goes Back to Basics with Electrical Retailers. Earlier this year I decided to do some shopping. ‘Mystery Shopping’ that is, because I know that every […]
Do People Always Buy From People?
Sticking purely to a simplistic, idealistic belief that ‘people buy from people’ will only end in tears…
T21 Expands!
We’re really excited to announce the launch of T21 Plus, a brand-new T21 Company! T21 Plus provides outstanding, experienced sales-support and promotional personnel to a variety of technology-based industries. It’s a wide remit which includes supporting […]
Sales is Sales is Sales
Call it whatever you like but sales is sales is sales.
Handbags & Gladrags
Last week it was the retra Annual Conference and tomorrow it’s the electrical retail industry’s prestigious ERT Awards 2016, where, along with retra, we’ll find out who’s going to walk away with the coveted ‘Training Award’.
AWARD WINNERS!
I was delighted, thrilled, overjoyed, shell-shocked and yes, a little bit chuffed last week when it was announced by TV’s Bob Mills that our clients retra and ourselves had been voted […]
No Such Thing As A Timewaster
You spend a fortune trying to entice customers into store, so don’t ignore them when they come in. Even if they’re not buying there and then, a good experience will mean they’ll return when they’re ready, or recommend you to a friend.
T21 Training 